Refund Policy

At DevDiggers, we take real pride in what we build. Every plugin goes through thorough testing before it reaches you, and our support team is here to help when something goes wrong. That said, we understand that things don’t always go as expected, and this policy explains how we handle refund requests fairly.

Please read this carefully before making a purchase. By buying from us, you agree to the terms described here.

1. Our Refund Window

We offer refunds within 14 days of the original purchase date.

Requests made after 14 days will not be considered, regardless of the reason. This window exists because our products are digital software with instant delivery, and we need a reasonable timeframe to evaluate issues properly.

2. What Qualifies for a Refund

Not every issue automatically qualifies for a refund. We ask that refunds only be requested when all of the following conditions are true:

  • The plugin has a confirmed technical defect or is missing functionality that was clearly advertised on the product page at the time of purchase.
  • The problem is caused by our plugin, not by a conflict with a third-party plugin, custom theme, server configuration, or code modifications made by you or someone else.
  • You have worked through the troubleshooting process with our support team (see Section 3).
  • Our support team has investigated the issue and confirmed it cannot be resolved.

If all four conditions are met, we will issue a full refund.

3. Troubleshooting Is Required Before Requesting a Refund

We ask every customer to go through a reasonable troubleshooting process before we consider a refund. This is not meant to be a barrier. It is how we make sure a real problem exists and that we have genuinely tried to fix it.

Here is what we ask you to do:

  • Step 1: Read the plugin documentation and watch any available demo or tutorial videos. Many issues are configuration-related and are already covered in the docs.
  • Step 2: Verify your server environment meets the WordPress minimum requirements and our plugin’s stated requirements.
  • Step 3: Run a conflict test. Switch to a default WordPress or WooCommerce theme (such as Storefront or Twenty Twenty-Five) and disable all plugins except the ones required for our plugin to run. If the issue disappears, the problem is with another plugin or theme, not ours.
  • Step 4: Contact our support team through the support ticket system or contact page and provide:
    • Your order number and the email address used at checkout
    • A clear description of the issue
    • Steps to reproduce the problem
    • Screenshots or a screen recording, if applicable
    • Temporary admin access to your site if needed for debugging

Refund requests that skip this process will not be approved. We cannot refund an issue we were never given the chance to fix.

4. What We Do Not Refund

The following situations are not eligible for a refund:

  • Change of mind: If you purchased the plugin and decided it is not what you wanted, that does not qualify. Please review the product page, documentation, and live demo before buying.
  • Feature not listed on the product page: We cannot refund a purchase because the plugin does not have a feature that was never advertised. If you needed a specific feature, the right time to check was before checkout.
  • Third-party conflicts: If the problem is caused by another plugin, a custom theme, server-side code, or changes made to your WordPress installation by you or a developer, that falls outside the scope of our refund policy.
  • Incompatibility with heavily customized environments: Our plugins are tested against standard WordPress and WooCommerce installations. Conflicts that arise from custom-coded environments are not our responsibility to resolve under a refund.
  • Custom development work: Any custom coding, customization service, installation assistance, or consulting work we have completed for you is non-refundable. Work delivered is work completed.
  • Expired license requests: If your license has expired and you are requesting a refund on a purchase that is now outside the 14-day window, we cannot process it.
  • Subscription renewals: Renewal payments are made voluntarily to continue access. Once a renewal is processed, it follows the same 14-day window and requires the same troubleshooting steps as a new purchase.

5. How to Submit a Refund Request

If you have completed troubleshooting with our support team and believe you qualify for a refund, here is what to do:

  1. Submit your request through our contact page within the 14-day window.
  2. Include your order number, the email address you used at checkout, a summary of the issue, and confirmation that you have completed the troubleshooting steps.
  3. Confirm that you have deleted all plugin files from your server and will not continue using the product.

We will review your request and respond within 2 to 5 business days.

If approved, the refund will be returned to your original payment method (PayPal, Razorpay, or the card used at checkout) within 5 to 10 business days, depending on your payment provider.

6. What Happens After a Refund

Once a refund is issued:

  • Your license will be revoked immediately.
  • Your access to plugin updates, downloads, and support will end.
  • You are required to delete all files associated with the plugin from your server and hosting account.

Continuing to use the plugin after receiving a refund is a violation of our licensing terms.

7. Chargebacks and Payment Disputes

If you file a chargeback or payment dispute with your bank or payment provider before contacting us, it may delay or void your eligibility for a refund. We always prefer to resolve issues directly.

If we determine that a chargeback was filed fraudulently or without a genuine attempt to resolve the issue through our support team, we reserve the right to terminate the associated account and report the case to the relevant payment processor.

8. Special Circumstances

We understand that unusual situations come up. If your case does not fit neatly into the categories above but you believe there are valid grounds for a refund, you are welcome to reach out. We review these cases individually and make decisions at our sole discretion.

9. Contact Us

For any refund-related questions, reach out through our contact page or email us at support@devdiggers.com.

We are here to help, and we would rather fix the problem than process a refund.