DevDiggers provides a refund policy for customers within 30 days of their purchase. If the item(s) is found to be defective, not functioning correctly, or lacking features as described on the product page, we will issue a full refund.
We have confidence in the functionality of our products, and in the rare event of any issues, our support team is ready to assist in resolving them.
Please note: We take full responsibility for our plugins and are committed to addressing issues caused by our plugins. However, issues arising from third-party plugins, add-ons, themes, or snippets do not qualify for our support or refund.
Having stated that, if you genuinely believe that the problem originates from our product, we will still process a refund if requested within 30 days of purchase in the case of a malfunction. Refund requests made after 30 days will not be honored.
Before initiating a refund request with DevDiggers, it is essential to complete the following steps:
- Review the documentation or explore the provided demo accompanying our products or general tutorials.
- Verify that your server complies with the specifications outlined in the product requirements and WordPress in general [Further details available here].
- Temporarily switch to the default WordPress theme and deactivate all other plugins (except those necessary for our product) to determine if the issue persists.
- If problems persist, connect with our support team from the contact page, detailing the steps to replicate the issue. If necessary, grant access to your setup to facilitate debugging by our team.
If, after completing the aforementioned steps, the issue persists and our support team determines that it is unsolvable, you are eligible for a refund within 30 days of the purchase.
Please note that failing to follow any of the specified steps will render you ineligible for a refund.
It’s important to be aware that opening a dispute or initiating a chargeback will not expedite your refund request. We retain the right to refer any case to the fraud department of PayPal, Stripe, or other payment processors, potentially resulting in the limitation of your account. In cases of suspected fraudulent activity, your account may be permanently blocked.
If you are uncertain whether a product is suitable for your needs, we encourage you to reach out to our sales team to address your concerns before making a purchase. Our team is available to assist you.
Note: Refunds will not be granted if you simply choose not to use the purchased product. Additionally, by requesting and receiving a refund, you forfeit all ownership of your license and agree to discontinue the use of the product immediately. In all instances, we reserve the right to deny a refund request if deemed necessary.
If you have read and followed the above instructions but your product remains broken, malfunctioning, or non-functional, please proceed to open a refund request.
Refunds do not include any extended feature or conflict with other plugins and software. However, DevDiggers’ products are compatible with every theme or template.
Customers must ensure that they have deleted all the copies/files of our products from their server/host. Also, they need to confirm the same via email to our support system.
Note: Refunds will not be granted in case of successfully delivered installation, consultancy, customization, or any of our WooCommerce development services.