This Privacy Policy explains what personal information DevDiggers collects, how we use it, who we share it with, and what rights you have over your data.

DevDiggers is operated by DevDiggers Technologies. When you visit our website, create an account, purchase a product, or contact us for support, you are interacting with us.

We do not sell your personal data. We take our data handling responsibilities seriously and aim to be straightforward about what we collect and why.

1. What Information We Collect

1.1 Information You Provide Directly

When you create an account, place an order, contact support, or sign up for our newsletter, we collect:

Your name
Email address
Billing address
Payment information (processed through third-party payment providers; we do not store card details directly)
Any information you include in support tickets or contact form submissions

1.2 Account and Order Data

When you purchase from us, we store:

Order history and purchase details
License keys assigned to your account
License activation status and the site URL where a license is activated
Support ticket history

1.3 Technical and Usage Data

When you browse our website, we may automatically collect:

IP address
Browser type and version
Pages visited and time spent
Referring URL
Device type and operating system

This data is collected through standard web analytics tools and helps us understand how people use our site so we can improve it.

1.4 Cookies

We use cookies to operate our website and improve your experience. Cookies help us keep you logged in, remember your cart, and analyze site traffic.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how the website functions, particularly features like the shopping cart or account login.

Some advertising partners may use cookies to serve ads based on your browsing behavior on other websites. We do not control these third-party cookies directly. You can opt out of interest-based advertising through your browser settings or your operating system’s ad preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

Processing your orders: We need your name, email, billing address, and payment details to complete transactions and send you order confirmations and license keys.
Managing your account: Your account data lets you log in, view your purchase history, manage license activations, and submit support tickets.
Providing support: When you open a ticket or contact us, we use your account and order information to help resolve your issue efficiently.
License verification: Our licensing system communicates with your WordPress installation to verify that your license is active and valid. This involves checking the site URL against the license key registered in your account.
Sending important account notifications: We will email you about order confirmations, license renewal reminders, and any changes that affect your account. These are not optional because they relate directly to your purchase.
Sending newsletters and promotional emails: If you subscribe to our newsletter or opt in during checkout, we will send you updates about new plugins, features, and promotions. You can unsubscribe at any time using the link in any email we send.
Improving our website and products: We use aggregated analytics data to understand which pages perform well, how customers navigate our store, and where we can do better.
Complying with legal obligations: We may need to retain or disclose certain information to comply with applicable tax, accounting, or legal requirements.

3. Who Has Access to Your Information Internally

Within DevDiggers, access to your personal data is limited to team members who need it to do their job. This includes our support team, development team, and business operations. We do not give unnecessary access to customer data to anyone within our organization.

4. Who We Share Your Information With

We do not sell your personal data to anyone. We share it only in the limited circumstances described below.

4.1 Payment Processors

When you make a purchase, your payment information is handled by our payment processors, which currently include PayPal, Stripe, and Razorpay. These companies process your payment details directly and under their own security and privacy standards. We do not store your full card details on our servers.

4.2 Email and Communication Tools

We use third-party services to send transactional emails (like order confirmations) and newsletters. These providers receive your email address and name to perform that function. They are not permitted to use your data for any other purpose.

4.3 Analytics Tools

We use web analytics software to track website traffic and user behavior in aggregate. This may involve sharing anonymized usage data with analytics providers.

4.4 Legal Requirements

If we are required to disclose your information by law, court order, or governmental authority, we will do so. We may also disclose information if we have a good-faith belief that doing so is necessary to protect the rights, safety, or property of DevDiggers, our customers, or others.

4.5 Business Transfers

If DevDiggers Technologies is acquired, merged with another company, or undergoes a significant business change, your personal data may be transferred to the new entity as part of that process. We would notify you of any such change in accordance with applicable law.

5. License Activation and Site Communication

When you activate a DevDiggers plugin license on your WordPress site, the plugin communicates with our licensing server to verify the license key and check its status. This process may involve transmitting your license key, the URL of your site, and the WordPress version in use.

This communication is necessary for the plugin to function. It is not used to collect personal browsing data from your site’s visitors.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with services and support.

Even if you delete your account or stop using our products, we may retain certain information for a reasonable period to:

Fulfill legal, tax, and accounting obligations
Process potential refund or dispute requests
Maintain records of completed transactions
Protect against fraud or misuse

When data is no longer needed for any of these purposes, we delete or anonymize it.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal data. These may include:

Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to correct inaccurate or incomplete information in your account.
Deletion: You can request that we delete your personal data. We will do so unless we are required to retain it for legal or legitimate business reasons.
Opt-out of marketing: You can unsubscribe from our newsletter or promotional emails at any time using the unsubscribe link in any email we send, or by contacting us directly.
Data portability: You can request an export of the data you have provided to us in a readable format.

To exercise any of these rights, please contact us through our contact page or email support@devdiggers.com. We aim to respond to all data requests within 30 days.

We comply with the EU General Data Protection Regulation (GDPR) to the extent it applies to our operations.

8. Information Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss. Our website uses HTTPS encryption, and access to sensitive customer data within our systems is restricted.

That said, no system is completely immune to security risks. While we do everything reasonable to protect your data, we cannot guarantee absolute security. We encourage you to use a strong, unique password for your DevDiggers account and to keep your login credentials private.

If you believe your account has been compromised, please contact us immediately.

9. Third-Party Links

Our website may contain links to external websites, documentation resources, or tools that are not operated by us. We are not responsible for the privacy practices or content of those sites. When you follow a link to an external site, we recommend reading that site’s privacy policy.

10. Children’s Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time as our practices change or as required by law.

For significant changes, we will make a reasonable effort to notify you, such as by sending an email or displaying a notice on our website.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please get in touch:

Email: support@devdiggers.com Contact Page: devdiggers.com/contact

We are happy to help and will respond as quickly as we can.