WooCommerce Order Communication Plugin

Why choose our plugin?

All our products meet the WordPress quality standards, including security, quality, performance and modern coding standards. For this, we also got awarded with the WP Requirements Compliant Badge by Envato for our CodeCanyon Portfolio.

Features of WooCommerce Order Communication

• Admin can enable/disable the module functionality.
• Admin can enable communication for different types of order statuses.
• Admin can enable/disable attachment sharing in order communication.
• Admin can enable/disable admin notification via email when a customer responds.
• Admin can enable/disable customer notification via email when the admin responds.
• Admin can set the font color of the sender’s message.
• Admin can set the background color of the sender’s message.
• Admin can set the font color of the receiver’s message.
• Admin can set the background color of the receiver’s message.
• Customers can communicate with the admin from the order view page.
• Admin can communicate with customers from the edit order page.
• The complete Editor will be there for the communication.
• Messages will be private and secure.
• UI is completely responsive.
• Compatible with all the themes.
• WooCommerce Email Templates are supported for notifications.
• Multilingual support is there with the given .pot file in the plugin.

General Configuration

 

Configure the basic settings for order communication functionality.

• Enable Order Communication: Enable/Disable the module functionalities for the users.
• Allowed Order Status: Customers will only be able to communicate with the Admin for orders having the selected order status. Leave empty to select all.
• Enable Attachment Sharing: You can enable/disable the attachment sharing for order communication.
• Enable Admin Email Notifications: You can enable/disable the notification through email to the admin when a customer sends any message in the order.
• Enable Customer Email Notifications: You can enable/disable the notification through email to customers when the admin sends a message in the order.

Chat Configuration

Customize the appearance and styling of the chat interface.

• Sender Font Color: Select the font color that will be shown for the sender’s message.
• Sender Background Color: Select the background color that will be shown for the sender’s message.
• Receiver Font Color: Select the font color that will be shown for the receiver’s message.
• Receiver Background Color: Select the background color that will be shown for the receiver’s message.

Message Templates Configuration

You can create and manage message templates for quick responses to customers, which will be helpful when you’re communicating with your customers, so you don’t have to re-write the same messages again and again.

Advanced Configuration

Business Hours

Configure business hours for automatic responses and availability notifications.

• Enable Business Hours: Restrict communication to business hours only.
• Business Hours Start: Business hours start time (24-hour format, e.g., 09:00).
• Business Hours End: Business hours end time (24-hour format, e.g., 17:00).
• Business Days: Select the days when business is open.
• Outside Business Hours Message: Message to display when customers try to communicate outside business hours.

Auto-Reply Settings

Configure automatic responses for customer messages.

• Enable Auto-Reply: Automatically send a reply when customers send a message.
• Auto-Reply Message: Message to send automatically to customers. Available placeholders: {customer_name}, {order_number}, {order_date}
• Auto-Reply Delay (minutes): Delay before sending auto-reply (0 for immediate).

Message Limits

Configure limits for customer messages to prevent spam.

• Enable Message Limits: Limit the number of messages customers can send per day.
• Daily Message Limit: Maximum number of messages a customer can send per day.
• Limit Exceeded Message: Message to display when the daily limit is exceeded.

Dashboard

Here, you can view the overview of your plugin activities and statistics.

Communications

Here, you can find all your communications for the respective orders with the details like order ID, customer name, recent message, total messages, recent message date and the status of the message.

WooCommerce Email Template

Admin can configure Email Templates for the WooCommerce Order Communication notification mails, which will be delivered to customers.

Admin End Communication – WooCommerce Order Communication

On the edit order page at the backend, the admin can find a meta box for Order Communication from where the admin can send messages to the customers for their query for that particular order. Admin can also send attachments if enabled from the configuration.

Customer End Communication – WooCommerce Order Communication

On the order view page at the front end, customers can find an area for Order Communication from where they can send messages to the admin for their query for that particular order. Customers can also send attachments if enabled from the configuration.

Email Notification

Both admin and customers will be notified via mail if enabled from the configuration for the message response in the communication.