Loved by store owners in 158+ countries
This WooCommerce order communication plugin gives every order its own private chat. Customers write from their account and you reply from the order screen. Photos and files stay in the same thread.
Rated 4.9/5 across Trustpilot, Google and Envato
Featured across the WordPress community
A WooCommerce order communication plugin adds a private two-way chat to each order. The customer asks a question under the order in My Account. Your team answers from the order screen, and both sides get an email.
WooCommerce already has notes to customer, but they only go one way and the customer cannot answer one. This plugin turns that note into a real conversation with files, saved replies and a shared inbox. It is part of the DevDiggers WooCommerce extensions range.
A customer writes "my parcel arrived damaged" from a personal email address. Someone on your team searches WooCommerce for the order and asks for a photo. The thread splits in two.
A week later a colleague picks up the same customer and starts from zero. Nothing about the conversation is saved where the order lives.
See how the order chat worksThe conversation starts on the order and stays on the order. Nothing new for the customer to learn.
Under My Account > Orders > View, a chat box asks "Questions about this order?" The customer types and attaches a photo if needed.
The store email names the customer and the order number. The message lands in your Inbox and the unread count goes up.
Answer from the Inbox or the order screen with the items, address and payment in view. Insert a saved reply in two clicks.
An email brings them back to the order, and an open chat shows new messages within seconds. The full thread stays on the order.
From the first question to the closed conversation, every message stays tied to the order it is about.
Each order gets its own message thread under the order details in My Account. Only the customer who placed the order and your team can read it.
The orders list gains a Messages column that shows new replies at a glance. Pick the order statuses where chat is allowed and the colors of the bubbles.
The Inbox lists every order conversation with the newest activity first. Tabs split them into All, Awaiting Reply and Closed, and search finds a name, email, order or message.
Beside the chat sits the customer card: orders placed, total spent, address, items and payment. You answer with the whole order in view.
An Order Communication box sits on the order edit screen. You can answer while you change the status or add tracking. It works with both order storage types.
The WooCommerce orders list gets a Messages column with an unread badge. One click opens that conversation in the Inbox.
Customers attach a photo of a damaged item, and you send back a return label or an invoice. Pick files, drag them onto the chat or paste them.
You decide the file types, the size limit and how many files fit in one message. Each file is checked by its real content before it is saved to the order.
Write your answers to shipping, payment and refund questions once. Insert one from the Templates button in the chat and edit it before you send.
Placeholders such as {customer_name} and {order_number} fill themselves in. Categories and a usage count keep the list tidy as it grows.
Tick Private note and the message stays inside your team. Leave a hand-off for a colleague right in the thread, such as "restock the M before shipping".
The customer never sees it and gets no email about it. Notes are marked in the CSV export and the transcript.
Your team gets an email when a customer writes, and the customer gets one when you reply. Both quote the message and link straight to the chat.
The emails use your WooCommerce email design. Rewrite the subject, heading and body with placeholders, and send store alerts to several addresses.
Thank customers the moment they write, or after a delay you choose. They know the message arrived and when to expect an answer.
Post a message into the chat when an order changes status, such as shipped or refunded. It works for custom statuses too, and the customer gets it by email.
Set your working days and hours. The chat header tells customers whether your team is available now or when you reply next.
Outside those hours, either hold new messages and show your notice, or accept them and reply with it. Your team can always reply.
Cap how many messages one customer can send in a day. A single order can no longer flood the inbox. The customer sees your own message when they reach it.
Close a conversation when the matter is solved. The customer sees it is closed and can write again once you reopen it.
The Communications screen lists every conversation with its status and last activity. Filter by status and mark, close, reopen or export many at once.
Print any conversation, or save it as a PDF, for a chargeback or a supplier claim. The transcript shows the order, every message and every file.
The dashboard shows messages received, active conversations, chats awaiting a reply, the average first response time and your reply rate. Each one compares against the last period.
Charts track daily activity, first response time and the split of open, answered and closed conversations. Lists show who is still waiting.
No outside service and no monthly message fees. Messages and files stay in your own WordPress database.
The order chat adds to My Account and the order screen. Your theme, checkout and payment gateways stay as they are.
Email has no idea which order a question is about. Order notes cannot be answered. A thread on the order fixes both.
Every message sits next to the items, address and payment of its order. Nobody asks "which order?" again.
WooCommerce notes to customer are one-way emails. Here the customer answers in the same thread, with files.
Every Shop Manager sees the same conversations, private notes and history. Hand-offs need no forwarding.
Business hours, daily limits and saved replies keep a small team from drowning in messages.
Export conversations to CSV or print a transcript for a dispute. The proof is attached to the order.
Messages are stored in your WordPress database. There is no outside chat service and no monthly seat price.
About 5 KB of CSS and JavaScript, loaded only on My Account pages. Shop, product and checkout pages load nothing.
The free plugin on WordPress.org runs the full order chat. Pro adds files, automation and reporting on top, and keeps every message.
A short setup wizard turns on order conversations and the emails on first activation. Customers can write to you the same day.
This plugin is made by a team that builds WooCommerce plugins full time, follows WordPress coding standards, and usually answers support within hours.
The free build gives every order a working two-way chat with an inbox and email alerts you can reword, with no cap on messages. Pro is for stores where answering customers takes real time every day. It adds photos and files, saved replies, private notes, automatic replies, business hours and response time reporting.
| What you get | Free | Pro |
|---|---|---|
| Private chat on every order in My Account | Yes | Yes |
| Chat box on the order edit screen | Yes | Yes |
| Shared Inbox with search and tabs | Yes | Yes |
| Customer card with orders, total spent and items | Yes | Yes |
| New messages appear without a reload | Yes | Yes |
| Seen ticks and unread badges | Yes | Yes |
| Messages column on both order lists | Yes | Yes |
| Close and reopen conversations | Yes | Yes |
| Chat only for chosen order statuses | Yes | Yes |
| Bubble colors and refresh interval | Yes | Yes |
| Store and customer email alerts | Yes | Yes |
| Store alerts to several email addresses | Yes | Yes |
| Email subject, heading and message with placeholders | Yes | Yes |
| Search by name, email, order or message | Yes | Yes |
| Shop managers can read and reply | Yes | Yes |
| Setup wizard | Yes | Yes |
| HPOS support | Yes | Yes |
| Limit on messages or conversations | None | None |
| Photos and files from customers and staff | No | Yes |
| Images, PDF, text and Word files | No | Yes |
| Drag and drop or paste files into the chat | No | Yes |
| Image previews inside the conversation | No | Yes |
| Files attached to the notification email | No | Yes |
| Your own file types, size limit and file count | No | Yes |
| Saved replies inserted from the chat | No | Yes |
| Reply categories, usage counts and placeholders | No | Yes |
| Private team notes the customer never sees | No | Yes |
| Instant auto-reply | No | Yes |
| Auto-reply delay so a person can answer first | No | Yes |
| Message posted and emailed on each order status change | No | Yes |
| Status messages for custom order statuses | No | Yes |
| Business hours with days and opening times | No | Yes |
| Available now or away status in the chat | No | Yes |
| Hold or accept messages when you are closed | No | Yes |
| Daily message limit per customer | No | Yes |
| Communications list with filters | No | Yes |
| Bulk mark, close, reopen and delete | No | Yes |
| CSV export with attachment links | No | Yes |
| Printable transcript for disputes and chargebacks | No | Yes |
| Average first response time | No | Yes |
| Reply rate and conversation status chart | No | Yes |
| Dashboard | Message counts and activity | Full support analytics |
| Updates | From WordPress.org | One click with an active plan |
| Support | WordPress.org forum | Priority replies within hours |
| Upgrading from free | Pro installs next to it | Every message and setting kept |
| Price | Free | From $49 a year |
More than 20 accepted contributions to WooCommerce core. The same standards go into how this plugin stores your messages.
More than $125,000 in sales and 500+ five-star reviews across Trustpilot, Google and Envato.
A setup wizard turns on the chat, the emails and your first auto-reply. Customers can write the moment you finish.
Real WooCommerce developers answer your tickets. Every plan includes priority support and a 14-day refund.
First response time and reply rate are in your own dashboard.
Every label is translation ready and every automatic message is yours to write.
Elite Author
Sold more than $125,000 on Envato Market.
Featured Author
Made it to the Authors' Hall of Fame.
Community Health
Took part in community research initiatives.
WP Compliant
Keeps items to current WordPress standards.
Copyright Ninja
Helped protect against copyright violations.
Feedback Guru
Joined a group to improve the experience.
Trendsetter
Had an item that was trending.
Featured Item
Had an item featured on Envato Market.
Size swaps and damaged parcels need a photo and a label. Both stay on the order the exchange is about.
Collect artwork, measurements or engraving text after checkout and approve proofs in the same thread.
Send invoices and delivery notes on the order. Buyers and your team see one record of what was agreed.
Answer dosage and delivery questions per order. Need prescriptions checked before an order ships? Pair it with our WooCommerce prescription plugin.
Saved replies, auto-replies and business hours let two people handle the inbox of a much bigger store.
The 10-site plan covers a portfolio of client stores. Need a custom support workflow on top? Our team builds those too through our WooCommerce development services.
Upload Pro and activate it. It installs the free plugin for you, and the setup wizard asks for your license key.
Switch on order communication, attachments and the two email alerts. Add your first auto-reply.
Add answers to your most common questions, set business hours and write a message for each order status.
Open an order as a customer, send a message with a photo and answer it from the Inbox.
Reviews from verified buyers of our WooCommerce order communication plugin.
5.0/ 5
12 reviews
Useful Communication Plugin
A creative plugin that offers an easy way to communicate with customers. It’s simple, useful, and adds real value to the store experience.
Helpful Support Team
The support team is absolutely amazing. They are very helpful, quick to respond, and make the whole experience smooth.
Fast Support and Helpful Guidance
Customer support was awesome. They fixed my issue within minutes. They even offered to help with customizing the email template, which was really helpful. In my case, I managed it through my child theme,…
Beautiful Plugin with Quick Support
Well-designed plugin! The support was quick and helpful. Looking forward to even more useful and beautiful features in future updates.
Reliable Order Communication Plugin
The plugin does exactly what it promises. I faced a small issue where the additional content wasn’t showing, but the support team fixed it within an hour. Great and reliable service!
Quick Support and Great Experience
Got a fast response from the support team, and they resolved my issue quickly. Really happy with the overall experience!
Clean Design and Well-Built Script
Nice script with a clean design. Everything looks well-built and works smoothly. Highly recommended!
Highly recommend this plugin
I had an issue with some features not working correctly, and the support team went above and beyond to help. They resolved everything within minutes. Truly deserving of their great ratings. Thank you!
Great Plugin Support
I genuinely enjoyed the support provided. The team was helpful, responsive, and made the whole experience smooth.
Perfect WooCommerce Order Chat Plugin
Great work! The plugin fits my needs perfectly, and the attention to detail is really impressive.
Useful Communication Plugin for Store Owners
Good and well-built plugin that makes it easy to communicate directly with online shop customers. It works like a message board and even supports attachments, which is very helpful. A great and useful tool…
Incredible Support and Great Team
These guys are incredible! The support is super fast, very kind, and highly professional. I truly recommend working with them and supporting their products. I’m definitely going to be a long-term customer! 😊
Store owners kept telling us the same thing. A customer emails about an order, and the first reply is always "which order is this?" Then the photos arrive in one inbox and the order sits in another.
I built Order Communication for WooCommerce so the conversation lives on the order itself. The customer writes from their account, you answer from the order screen, and nobody has to search for context again.
One yearly price with every feature in it. There are no add-ons, seat fees or caps on messages.
Every plan works as long as your subscription stays active. It renews yearly until you cancel, and you can cancel anytime from your account. Every plan is backed by our 14-day refund policy.
$49/year
Just $4.08/mo when billed annually
$199/year
Just $16.58/mo when billed annually
$299/year
Just $24.92/mo when billed annually
If the plugin does not work as promised on your store, you have the backup of our 14-day refund policy to ask for your money back.
Every screen below comes from the plugin running a real WooCommerce store. The live demo is the same build and needs no account.
11 releases Updated Oct 23, 2026
Latest Major release
28 changes
1 change
13 changes
3 changes
3 changes
2 changes
3 changes
5 changes
3 changes
6 changes
Major release
1 change
No changes of this type yet.
Answers to what store owners ask us most about messaging customers on WooCommerce orders.
Ask a QuestionThey open My Account > Orders and click View on the order. A chat box under the order details lets them write and attach files. The orders list also shows a Messages link with new replies.
A WooCommerce note to customer is a one-way email. The customer can read it but has no way to answer on the order, and it cannot carry a file.
This plugin adds a two-way thread with attachments, an inbox, unread counts and email alerts on both sides. Your order notes keep working as before.
From the Inbox under Order Communication, or from the chat box on the order edit screen. Anyone who can manage WooCommerce orders can reply, such as Administrators and Shop Managers.
No. The chat lives in My Account. The customer has to be logged in and own the order. If many guests buy from you, turn on account creation at checkout so they can message you.
Close to it. An open chat checks for new messages every 15 seconds by default, and you can set it as low as 5. It pauses while the browser tab is hidden. Emails reach people who are not on the page.
Yes. Customers and your team can attach images, PDF, text and Word files. You set the allowed types, a size limit and how many files fit in one message. Each file is checked by its real content.
Files are saved in your Media Library and attached to the order. Only the customer and your team see them in the chat. Anyone holding the direct file link could open it. Do not ask for passwords or ID documents in the chat.
Your store addresses get an email for every customer message. The customer gets one for every reply and every order status message. Private notes and automatic replies send no email.
No. Each email has a Reply to this message button that opens the chat on the order. That keeps every message on the order and out of separate inboxes.
Yes. Set your working days and hours. Outside them, either hold new messages with a closed notice or accept them and auto-reply. The chat header shows whether your team is available now.
Yes. Set a daily limit per customer, from 1 to 50. It counts their messages since midnight across all of their orders. Your team is never limited.
Yes. Choose the order statuses where chat is allowed, such as Processing and Completed. You can also close a single conversation and reopen it later.
In your own WordPress database, attached to the order. There is no outside chat service. Messages are hidden from the normal WordPress comments screen.
Yes. High-Performance Order Storage is declared compatible, and the chat box shows on the order screen with either storage type. The plugin never touches the cart or checkout. Any checkout works.
No. Conversations happen on your site and alerts go by email. If your customers live on WhatsApp, look at our WooCommerce WhatsApp plugin instead.
Yes. Order Communication for WooCommerce gives every order a two-way chat with the Inbox, read receipts and email alerts, with no message cap. Pro adds files, saved replies, automation and reporting.
Want to compare other options first? Read our comparison of WooCommerce order chat plugins.
No. Pro runs on top of the free plugin and reads the same messages and settings. Activate your license key on the License tab and every Pro feature turns on.
No. The customer-side CSS and JavaScript come to about 5 KB and load only on My Account pages. Shop, product, cart and checkout pages load nothing from this plugin.
Every setting is explained in the Order Communication documentation with screenshots. Our support team answers setup questions too.
This plugin comes with a 14-day refund policy. If it does not work as described on your store, contact us within 14 days for a full refund. You can read the full terms on our refund policy page.
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Add a WooCommerce order communication plugin that gives each order its own chat, inbox and email alerts. Try the live demo or the free version before you pick a plan.
What you get the day you turn it on.
from 500+ reviews
Store owners in 158+ countries run on DevDiggers.
Elite Author with $125,000+ in sales.
