WooCommerce Order Communication | Customer Order Chat

(13 customer reviews)

WooCommerce Order Communication is a must-have plugin that makes communication easy between customers and store owners during the entire order process. This useful plugin helps businesses keep customers updated, quickly address questions, and make sure customers are happy, leading to them coming back for more.

Using WooCommerce Order Communication with WooCommerce is simple for store owners. Once it’s set up, the plugin brings in different communication methods, like email notifications, to keep customers informed about their orders.

One great thing about WooCommerce Order Communication is it gives customers real-time updates. From when they place an order to when it’s delivered, customers get timely messages about order confirmation, payment receipt, shipping, and delivery. This keeps customers in the loop and helps them trust the store.

WooCommerce Order Communication lets businesses make communication personal. Customizable email templates and messages allow businesses to add a personal touch, like using customers’ names and tailoring messages based on their likes. This personalization makes customers happy and encourages them to stick with the brand.

The plugin also supports direct communication between customers and store owners. Customers can ask about their orders, get product information, or share concerns through integrated messaging. This direct line of communication builds a strong relationship between customers and the business, making customers happy and trusting.

WooCommerce Order Communication is especially helpful for online businesses with lots of orders. Handling updates for many orders manually can take a long time and might have mistakes. The plugin automates this process, making sure customers get accurate and timely updates without needing manual work.

Also, WooCommerce Order Communication can cut down on customer questions and support tickets. By giving customers all the details they need through automated messages, they’re less likely to contact support for order questions. This frees up support teams to handle more complicated customer issues.

To sum up, WooCommerce Order Communication is a vital tool for making order communication easy and improving the customer experience in WooCommerce stores. With real-time updates, personalization options, automation, and support for different communication methods, businesses can create a smooth and customer-focused order process.

This keeps customers informed, engaged, and happy during their shopping journey, leading to more loyalty and success for the online business. Embrace WooCommerce Order Communication to build strong customer relationships, improve how your store runs, and make your WooCommerce shop known for being reliable and customer-focused.

Why choose our plugin?

All our products meet the WordPress quality standards including security, quality, performance and modern coding standards. For this, We also got awarded with WP Requirements Compliant Badge by Envato for our CodeCanyon Portfolio.

DevDiggers WP Requirements Compliant Badge

Features of WooCommerce Order Communication

  • Admin can enable/disable the module functionality.
  • Admin can enable communication for different types of order status.
  • Admin can enable/disable attachment sharing in order communication.
  • Admin can enable/disable admin notification via mail when a customer responds.
  • Admin can enable/disable customer notification via mail when admin responds.
  • Admin can set the font color of the sender’s message.
  • Admin can set the background color of the sender’s message.
  • Admin can set the font color of the receiver’s message.
  • Admin can set the background color of the receiver’s message.
  • Customers can communicate with the admin from the order view page.
  • Admin can communicate with customers from the edit order page.
  • The complete Editor will be there for the communication.
  • Messages will be private and secure.
  • UI is completely responsive.
  • Compatible with all the themes.
  • WooCommerce Email Templates are supported for notifications.
  • Multilingual is also supported with the given .pot file in the plugin.

Configuration – WooCommerce Order Communication

WooCommerce Order Communication configuration page

Activate License

Here, You need to enter the purchase code to activate your license in order to use this plugin.

Enable/Disable:

You can enable/disable the functionalities for the customers.

Allowed Order Status

You can enable the order status for which communication between the admin and customers is enabled.

Enable Attachment Sharing

You can enable/disable attachment sharing in the communication process.

Enable Admin Notification via Mail

You can enable/disable the notification via mail for admin when a customer responds to order communication.

Enable Customer Notification via Mail

You can enable/disable the notification via mail for customers when the admin responds to order communication.

Sender’s Message Font Color

Here, Admin can set the font color of the sender’s message.

Sender’s Message Background Color

Here, Admin can set the background color of the sender’s message.

Receiver’s Message Font Color

Here, Admin can set the font color of the receiver’s message.

Receiver’s Message Background Color

Here, Admin can set the background color of the receiver’s message.

WooCommerce Email Template

Admin can configure Email Templates for the WooCommerce Order Communication notification mails which will be delivered to customers.

WooCommerce Order Communication WooCommerce email template

Admin End Communication – WooCommerce Order Communication

On the edit order page at the backend, the admin can find a meta box for Order Communication from where the admin can send messages to the customers for their query for that particular order. Admin can also send attachments if enabled from the configuration.

WooCommerce Order Communication admin end communication

Customer End Communication – WooCommerce Order Communication

On the order view page at the front end, customers can find an area for Order Communication from where they can send messages to the admin for their query for that particular order. Customers can also send attachments if enabled from the configuration.

WooCommerce Order Communication customer end communication

Email Notification

Both admin and customers will be notified via mail if enabled from the configuration for the message response in the communication.

WooCommerce Order Communication email notification

13 reviews for WooCommerce Order Communication | Customer Order Chat

  1. Avatar of DevDiggers

    DevDiggers

    Best plugin

    @toooastyy

  2. Avatar of maidot

    maidot

    These guys are INCREDIBLE! Very fast support, very kind and professional. I absolutely recommend working with them and supporting their business buying their software. I’m definitely a long term customer here. 🙂

  3. Avatar of arlun

    arlun

    Good and nice plugin and suggest people to purchase, easy to communicate with the Online Shop customers directly. It likes the message board with upload attachment functions. Anyway, great useful for Shop Admin.

  4. Avatar of ronbir2020

    ronbir2020

    Great Work. Perfect for me.

  5. Avatar of surferbrother

    surferbrother

    I really enjoyed the support!

  6. Avatar of solheimtech

    solheimtech

    I had a question about some of the features not working correctly for me, and their support team went above and beyond. They had the issue resolved in minutes, and they deserve the great ratings that they have. Thank you!!!

  7. Avatar of queryamit

    queryamit

    Nice script, clean design highly recommended.

  8. Avatar of albertikus90_123

    albertikus90_123

    Fast answer from support and make me happy.

  9. Avatar of kenlyle

    kenlyle

    Does what it says. There was a bug, in that the Additional Content was not displaying, but was fixed in under an hour from my request to Support.

  10. Avatar of marwygafentw

    marwygafentw

    Delightful and beautiful plugin!
    Thanks for the quick assistance
    Expect more convenient and beautiful features

  11. Avatar of CFinoro

    CFinoro

    Customer Support was awesome. Fixed an issue in minutes. Customizing the email template would involve modifying the plugin with a translation plugin, which they offered to do for me as it seemed complicated to me. I am using a child theme, so I just changed one line from the woocommerce emails template which seems to be working. Again, customer service is incredibly fast and responsive. Plugin works well.

  12. Avatar of Djiin

    Djiin

    Amazing support team!

  13. Avatar of polboonlapo

    polboonlapo

    Good plug-in creativity to give another way easy to communicate with customers.

Only logged in customers who have purchased this product may leave a review.

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